Responsible Gaming at bhb999 — your safety is our priority
bhb999 believes that entertainment should always be enjoyed safely and mindfully. We provide our players with practical tools such as deposit limits, time-outs, and self-exclusion.
What is responsible gaming and why is it important?
Online betting can be an enjoyable form of entertainment — as long as it is done mindfully. At bhb999, we see responsible gaming not just as a policy but as the core foundation of our platform. Our goal is for every player in Bangladesh to play with enjoyment while staying aware of their own limits.
Gambling addiction is a real problem that can have a negative impact on family life, financial wellbeing, and mental health. That is why bhb999 encourages every player to keep their budget and time under control while playing, and not to hesitate to seek help when needed.
Our responsible gaming programme is built on three core principles: Awareness, Control, and Support. By bringing these three pillars together, we aim to ensure that playing at bhb999 is always a positive experience.
For Adults Only
bhb999 is strictly for users aged 21 and above. We ensure that minors are not able to use our platform.
Warning: If you feel that gaming is getting out of your control, contact our 24/7 live chat support immediately. We are here for you.
Remember: Betting is a form of entertainment — it should not be treated as a source of income.
Our Protection Tools
bhb999 provides a number of practical tools to protect its players, which you can activate at any time from your account.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately, and you will not be able to deposit more than the amount you have chosen. This is the most effective way to play within your budget.
Time Limit
Decide in advance how long you will play each day. When the set time is up, our system will ask you to take a break. Regular breaks are essential for maintaining a healthy mindset while playing.
Self-Exclusion
If you choose, you can keep your account completely closed for a set period — from 1 week up to permanently. During this time you will not be able to log in, and you will not receive any promotional messages.
Cooling-Off / Time-Out
If you want to take a temporary break, you can take a time-out ranging from 24 hours to 30 days. During this period your account remains active, but the ability to play and deposit is suspended.
Betting History Review
You can view your complete betting history and a full record of deposits and withdrawals at any time. Analyse your own playing patterns and make informed decisions.
24/7 Support
Our Bengali-speaking support team is available around the clock on live chat. If you feel that playing is becoming a problem, contact us straight away — we will help without judgement.
Warning Signs of Problem Gambling
If any of the following signs appear in yourself or someone close to you, it is time to seek help.
- Spending more money on betting than your budget allows
- Repeatedly trying to win back money that has been lost
- Hiding your betting from family or friends
- Feeling restless or irritable when unable to bet
- Neglecting work, studies, or family responsibilities
- Continuing to bet by borrowing money or taking on debt
- Trying to cut down on betting but failing to do so
- Turning to betting to cope with low mood or stress
Ways to Keep Yourself Safe
Build some simple habits for responsible gaming that will keep your experience positive at all times.
- Set a budget before you start playing and stick to it
- Treat any money lost as the cost of entertainment
- Take regular breaks instead of playing for long stretches at a time
- Stay away from betting when drinking alcohol or under stress
- Spend time with family and friends — do not make betting the centre of everything
- Keep deposit limits and time limits active
- If in doubt, contact support straight away
- Do not hesitate to use self-exclusion when needed
Age Verification and Protection of Minors
bhb999 firmly believes that online betting is for adults only — the minimum age is 21. At the time of registration we take the necessary steps to verify age, and we may verify an account if there is any suspicion.
If there are children or teenagers in your home, make sure they cannot access your device or account. Activate parental controls on your device.
We recommend that you always log out of your account and keep your password private, so that minors cannot gain access.
👨👩👧 Family Protection
Use parental control software on your device. Tools such as NetNanny or Qustodio are effective at blocking access to betting websites.
🔑 Password Security
Make your bhb999 account password strong and do not share it with anyone. Log out after every session.
📵 Talk to Your Child
Have an open conversation with your child about the risks of online gambling. Awareness is the best protection.
⚠️ Age Verification Policy
bhb999 reserves the right to verify any account where there is doubt about age. Registering with false information is prohibited.
Setting Deposit and Betting Limits
You can set or change the following limits at any time from your account settings. Increasing a limit takes effect after 24 hours, but reducing one is immediate.
Daily Limit
Set the maximum amount you will deposit each day. This is the simplest way to manage your daily budget. If the limit is reached, any further deposit is automatically blocked.
Weekly Limit
Keep a cap on your total spending over seven days. This tool is especially useful for those who tend to play more at weekends. Once the weekly limit is reached, no further deposits can be made until the week ends.
Monthly Limit
Set a monthly deposit limit to play within your monthly budget. This is the most effective method for maintaining financial discipline over the long term.
Limit Change Rules
Reducing a limit takes effect immediately. A request to increase a limit requires a 24-hour processing wait — this delay helps prevent decisions made in the heat of the moment. Any change can be made by logging in to your account and going to "Account Settings".
Self-Exclusion and Time-Out
Self-exclusion is one of the most powerful responsible gaming tools available. You are actively making the decision to stop playing for a set period of time.
⏸️ Short-Term Time-Out (1-30 days)
Ideal for a temporary break. During this time your account remains active but betting and deposits will not be possible. It will unlock automatically when the period ends.
🔐 Long-Term Exclusion (3-12 months)
Use this if you want to take an extended break. All promotional communications will be stopped and the period cannot be ended early.
🚫 Permanent Self-Exclusion
If you feel you need to step away from betting entirely, let our support team know and they will arrange permanent exclusion. This is irreversible.
Sources of Help
bhb999 does not directly act as a professional counsellor, but we are always by your side and ready to provide the support you need.
bhb999 Live Chat Support
24/7 in Bengali — talk to us about any issue
Our trained support agents will guide you on responsible gaming and help you activate the necessary account settings.
Email Support
You can also send a request for self-exclusion or permanent account closure by email. We will respond promptly.
Seeking help never makes you weak — it takes courage. We will support you without judgement.
Responsible Gaming Core Principles
We ask every player at bhb999 to keep these core principles in mind.
For Entertainment Only
Do not think of betting as a source of income — it is a form of entertainment.
Spend Within Your Means
Only spend money that you can afford to lose without it affecting your daily life.
Maintain Balance
Divide your time fairly between betting and your family, friends, work, and other interests.
Seek Support
If you experience a problem, talk to a family member, a friend, or our support team.
Frequently Asked Questions about Responsible Gaming
The questions players ask most often about responsible gaming tools and policies.
Play responsibly, enjoy the experience
Ready for a safe and responsible betting experience at bhb999? Browse our games or visit the FAQ page for any questions.