bhb999 Terms and Conditions

1.1 Definitions

The following terms used in this document carry the meanings indicated:

• "Platform" refers to the bhb999 website and all its services.
• "User" refers to any person who is registered on this platform and uses its services.
• "Account" refers to each user's personal online account.
• "Bonus" refers to any promotional credit or reward granted by the platform.
• "Transaction" refers to any deposit, withdrawal, or placement of a bet.

1.2 Application of Terms

These terms and conditions apply to all services on the bhb999 platform. The platform reserves the right to amend these terms at any time without prior notice. Continued use of the platform after updated terms are published will be considered acceptance of the new terms.

Special terms and conditions may apply to specific games, tournaments, or promotions, and should be read together with these general terms. In the event of a conflict, the special terms will take precedence.

2.1 User Eligibility Conditions

The following conditions must be met to register and participate on this platform:

• The user must be at least 21 years of age.
• A user may legally open only one account in their own name.
• No one may operate an account on behalf of a minor.
• You must bet with your own funds — please refrain from using borrowed money.

2.2 Age Verification

bhb999 reserves the right to verify a user's age and identity at any time. A National ID (NID), passport, or birth registration certificate may be required for verification. Withdrawals may be held until verification is complete.

3.1 Registration Process

Users must provide accurate and complete information at the time of registration. Providing false or incomplete information may result in the account being suspended or cancelled. Each person may operate only one account. Creating multiple accounts is strictly prohibited.

3.2 Account Security

The user is fully responsible for the security of their account. Please keep the following in mind for security:

• Never share your password with anyone.
• Use a strong password and change it regularly.
• If you notice any suspicious activity, contact us immediately.
• Always log out after using a public or shared device.

bhb999 is not liable for any loss resulting from unauthorised use of an account.

3.3 Updating Information

If any of your personal details change after registration, please update your account as soon as possible or inform our support team. Inaccurate information may cause delays in transaction verification.

4.1 Deposits

Funds can be deposited on the bhb999 platform via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳200. Deposits are generally credited to the account within a few minutes. For failed transactions, please contact the support team.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawal processing time is generally between 15 minutes and 2 hours. Withdrawals can only be made using the same method used for the deposit.

4.3 Transaction Limits

bhb999 reserves the right to set limits on any transaction. In the case of unusual or suspicious transactions, the platform may temporarily suspend an account or request additional verification. All transactions are monitored in accordance with Anti-Money Laundering (AML) regulations.

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. For example, depositing ৳1,000 gives a bonus of ৳1,200 and a total balance of ৳2,200. Depositing ৳14,000 or more gives the maximum bonus of ৳8,000 and a total balance of ৳22,000.

5.2 Wagering Requirements

To make a bonus amount withdrawable, the bonus must be wagered 20 times (20x). For example, receiving a ৳1,200 bonus requires total wagering of ৳24,000. Bonus funds cannot be withdrawn until the wagering requirement is met.

5.3 General Bonus Terms

• Each bonus offer has its own validity period and conditions.
• Taking advantage of bonuses across multiple accounts is strictly prohibited.
• bhb999 reserves the right to cancel a bonus if misuse is suspected.
• Bets placed with bonus funds are equivalent to promotional funds — they are not real money until the conditions are met.

5.4 VIP Program

Regular players can be promoted to VIP tiers. The four tiers are:

• Bronze — weekly cashback up to 0.4%
• Silver — weekly cashback up to 0.8%
• Gold — weekly cashback up to 1.1%
• Platinum — weekly cashback up to 1.5%

Players can advance to higher tiers through regular active participation. VIP tier benefits are subject to change.

6.1 Rules for Placing Bets

Once confirmed, a bet cannot be changed or cancelled. If incorrect odds are displayed due to a technical error, bhb999 reserves the right to void that bet. The platform is not liable for issues arising from software errors or connection failures.

6.2 Live Games and Sports Betting

When betting on live events, discrepancies may occur due to delays in rapidly changing live odds. All sports betting including cricket, football, and kabaddi will be settled according to the relevant rules.

6.3 Game Results and Disputes

Casino game and slots results are determined through Random Number Generator (RNG) technology. Regular audits are carried out by third-party auditors to ensure fair play. Any complaints regarding game results must be reported to the support team within 24 hours.

7.1 Strictly Prohibited Activities

The following activities are strictly prohibited on this platform:

• Creating multiple accounts or operating another person's account.
• Bonus abuse — claiming bonuses under multiple identities.
• Using bots or automated software to place bets.
• Collusion with other players or cheating against other players.
• Any form of money laundering activity.
• Exploiting bugs or vulnerabilities in the platform's software.
• Opening an account using a false identity or fake documents.
• Harassing or threatening other users.

8.1 Service Guarantee

bhb999 strives to provide the highest quality of service. However, service disruptions may occur due to technical reasons or third-party services. The platform's liability in such situations is limited.

8.2 Financial Loss

There is a risk of financial loss in betting and gaming. Users place bets at their own discretion and bhb999 is not liable for any financial loss resulting from this. The platform's liability is also limited in the case of loss caused by cyberattacks, hacking, or unauthorised access.

8.3 Third-Party Services

bhb999 is not liable for delays or failures in payment services such as bKash, Nagad, Rocket, and Upay. In the case of software errors from game providers (Pragmatic Play, Spribe, JILI, PG Soft, etc.), the respective provider is responsible.

9.1 Account Closure by the Platform

bhb999 may suspend or close an account without prior notice in the following circumstances:

• Any breach of these terms and conditions.
• Failure to complete identity verification.
• Suspicion of fraud or deception.
• Court order or legal obligation.
• Extended inactivity (generally more than 12 months).

9.2 Account Closure by the User

You may close your account at any time. Before closing your account, allow all pending bets to be settled and withdraw your available balance. For voluntary self-exclusion, please contact the responsible gaming section.

10.1 Our Commitment

bhb999 places the highest importance on responsible gaming. We believe gaming should be for entertainment, not a cause of addiction or financial harm. Users can set their own limits and enable self-exclusion if needed.

10.2 Setting Limits and Self-Exclusion

Our platform offers the following features:

• Option to set daily, weekly and monthly deposit limits.
• Temporary account pause for a set period of time.
• Permanent self-exclusion option.
• Option to view a detailed history of account activity.

For more details, visit our Responsible Gaming page.

11.1 How to Submit a Complaint

For any complaint or dispute, first try to resolve it by contacting our support team via 24/7 live chat or email. When submitting a complaint, please provide your account ID, date, transaction number and a detailed description of the issue.

11.2 Resolution Process

Our support team will try to resolve your complaint as quickly as possible after receiving it. Complex issues will be escalated to a higher level and may take a little more time to resolve. The platform's decision will be considered final.

11.3 Applicable Law

These terms and conditions are governed by the relevant laws. In the event of any legal dispute, both parties will first attempt to resolve it through discussion.

12.1 Support Channels

If you have any questions about these terms and conditions, contact us:

• Live Chat: Support available in Bengali 24/7.
• Email: [email protected]

Our team is active around the clock in Bangladesh Standard Time (BST, UTC+6).